For general information about Tracking, visit our feature page.

How do I use Open Tracking?

How do I enable Open Tracking?

How do I turn on Open Tracking notifications?


How do I use Open Tracking?

Apple Mail

1. Make sure that you have Tracking enabled by default. Or enable it manually. For instructions see here.

2. Compose a new email and send it. Your email is being tracked.

3. To check whether your email has been opened, go to your sent folder and select the email.

  • single checkmark indicates that your email is being tracked but the recipient hasn’t opened your email yet.

  • Two blue double checkmarks indicate that your email has been read.

 

Gmail

1. Make sure you that have Tracking enabled by default. Or enable it manually. For instructions see here.

2. Compose a new email and send it. Your email is being tracked.

3. To check whether your email has been opened, go to your sent folder and select the email.

  • single checkmark indicates that your email is being tracked but the recipient hasn’t opened your email yet.


  • Two blue double checkmarks indicate that your email has been read.




Outlook

1. Make sure you that have Tracking enabled by default. Or enable it manually. For instructions see here.

2. Compose a new email and open the Mailbutler sidebar. (And please keep it open when sending your email.)

3. Double-check whether Open Tracking is enabled in the sidebar. Depending on which email server you are using, you might have to enable it manually every time you are sending an email - even if it is enabled by default.



4. Send the email. Your email is being tracked.

5. To check whether your email has been opened, go to your sent folder, select the email and open the Mailbutler sidebar.

  • single checkmark indicates that your email is being tracked but the recipient hasn’t opened your email yet.

 

  • Two blue double checkmarks indicate that your email has been read.
 

Mobile app

On the mobile app, you will see the tracking information for emails that you have sent from Apple Mail, Gmail or Outlook, using Mailbutler, on your computer.

1. Go to the Email tab.

2. You will see Tracking checkmarks to indicate if your emails are read or unopened.

3. Tap on an email to see when your email was first opened.



How do I enable Open Tracking?


You can either enable Open Tracking by default. Or you can enable Open Tracking manually for particular emails that you want to track.

Apple Mail

Enable Open Tracking manually:

To enable Open Tracking manually when composing an email, use the toggle button.


Enable Open Tracking by default:

1. Open the Mailbutler sidebar.

        
2. Click on the Account Settings () button, then Account &   Preferences.

3. A new window will open. Select General under Preferences in the sidebar on the left.


4. Check Enable Tracking by default.


Gmail

Enable Open Tracking manually:

To enable Open Tracking manually, click on the checkmarks icon in the Mailbutler toolbar. Then, switch Open Tracking on using the toggle button

 

Enable Open Tracking by default:

1. Open the Mailbutler sidebar.


2. Click on the Account Settings () button, then Account & Preferences.

3. A new window will open. Select General under Preferences in the sidebar on the left.
 

4. Check Enable Tracking by default.

Outlook

Enable Open Tracking manually:

To enable Open Tracking manually, start a new email and open the Mailbutler sidebar. Then, check Enable Tracking in the sidebar.

 

Enable Open Tracking by default:

1. Open the Mailbutler sidebar.

2. Click on the Account Settings () button, then Account & Preferences.

3. A new window will open. Select General under Preferences in the sidebar on the left.

4. Check Enable Tracking by default.

How do i turn on Open Tracking notifications?

Mailbutler can send you notifications on your desktop to notify you that your emails have been opened.

Mailbutler's notifications are available for Apple Mail, Gmail and Outlook.com. It is not possible to receive notifications in the Outlook app.

1. Open your email client and in the Mailbutler sidebar click on the Account Settings () button, then Account & Preferences.2. A new window will open. Select Notifications under Preferences in the sidebar on the left.

3. Check Message opened.


For general information about Tracking, check out our feature page.