For general information about Tracking, visit our feature page. If you are using a different email client, please refer to the corresponding guide for Apple Mail, Gmail or mobile, where you’ll find step-by-step instructions tailored to those platforms.
How do I use Open Tracking?
1. Make sure you that have Tracking enabled by default. Or enable it manually. For instructions see here.
2. Compose a new email and open the Mailbutler sidebar.
Please note that you need to keep the Mailbutler sidebar open when sending your email in order for Tracking to work.
3. Double-check whether Open Tracking is enabled in the sidebar. Depending on which email server you are using, you might have to enable it manually every time you are sending an email - even if it is enabled by default.
4. Send the email. Your email is being tracked.
5. To check whether your email has been opened, go to your sent folder, select the email and open the Mailbutler sidebar.
The information Not yet opened indicates that your email is being tracked but the recipient hasn’t opened it yet.
The date and time of the first opening indicate that your email has been read.
If you want to see more detailed tracking information, head to this article to learn how to reveal Tracking Details.
How do I enable Open Tracking?
You can either enable Open Tracking by default. Or you can enable Open Tracking manually for particular emails that you want to track.
Enable Open Tracking manually:
To enable Open Tracking manually, start a new email and open the Mailbutler sidebar. Then, use the toggle button in the Mailbutler-sidebar.
Enable Open Tracking by default:
1. Open the Mailbutler Sidebar.
2. In the Mailbutler Sidebar, click the three dots and then Account & Preferences.
3. A new window will open. Select General under Preferences in the sidebar on the left.
4. Check Enable Tracking by default.
How do I turn on Open Tracking notifications?
Mailbutler can send you notifications on your desktop to notify you that your emails have been opened.
Mailbutler's notifications are available for Apple Mail, Gmail and Outlook.com. It is not possible to receive notifications in the Outlook app.
1. Open the Mailbutler sidebar in your email client.
2. In the Mailbutler Sidebar, click the three dots and then Account & Preferences.
3. A new window will open. Select Notifications under Preferences in the sidebar on the left.
4. Check Message opened.
How do I test Open Tracking?
If you would like to test whether Open Tracking is working correctly, you can send a test email with Tracking enabled to alex@mailbutler.io - Once the email has been opened, the open event should be recorded in your Mailbutler tracking details. This is a simple way to verify that tracking is functioning as expected in your setup.
For general information about Tracking, check out our feature page.