With Mailbutler’s Tracking Details feature, you can see the details of:

  • Your tracked emails: how often your message has been opened, when, where and on what device.
  • Your tracked links: how often your link has been opened, when, where and on what device.

Learn how to use Open Tracking in your emails.

Learn how to use Link Tracking in your emails.

For general information on Tracking, please visit out our feature page.

View Tracking Details of a tracked email in your inbox

Tracking Details in Apple Mail

1. Before sending an email, make sure that you have enabled Open Tracking and/or Link Tracking.

2. In your Sent folder, go to your desired email.

3. Open the Mailbutler sidebar.

4. You can see when the email was opened the first time.

5. If you click on the button, you will see more details on your tracked email.

On the top of the window you see a quick tracking overview including when your mail was first opened, last opened, the number of openings, how long it took until it was opened , when you got a reply and how long you waited for in totalUnderneath you see the specifics about every individual opening: when, where, which device.

5. If you included any links in your email, you will also see detailed information about the clicks of your links.

Note: When you open your emails in the Mailbutler mobile app, this does not count as an opening. However, when you open your emails on your mobile through f.e. Apple Mail, this counts as an opening. 
When you open your email on the same device from a different email account, it should not count as an opening.

Tracking Details in Gmail

1. Before sending an email, make sure that you have enabled Open Tracking and/or Link Tracking.

2. In your Sent folder, go to your desired email.

3. Open the Mailbutler sidebar.

4. You can see when the email was opened the first time.


5. If you click on the button, you will see more details on your tracked email.

This will show you a detailed overview, including when your mail was first opened, last opened, the number of openings, how long it took until it was opened , when you got a reply and how long you waited for in totalUnderneath you see the specifics about every individual opening: when, where, which device.

6. If you included any links in your email, you will also see detailed information about the clicks of your links.

Tracking Details in Outlook

1. Before sending an email, make sure that you have enabled Open Tracking and/or Link Tracking.

2. In your Sent folder, go to your desired email.

3. Open the Mailbutler sidebar.

4. You can see when the email was opened the first time.


5. If you click on the button, you will see more details on your tracked email.

This will show you a detailed overview, including when your mail was first opened, last opened, the number of openings, how long it took until it was opened, when you got a reply and how long you waited for in totalUnderneath you see the specifics about every individual opening: when, where, which device.

6. If you included any links in your email, you will also see detailed information about the clicks of your links.

Tracking Details in Mobile

After downloading the Mobile App, you will also have access to your Tracking Details on your phone.

Within the app, you’ll find four tabs: Activity, Emails, Notes, Tasks, Contacts.

1. In Emails, an overview of all the emails where a Mailbutler feature was used will be shown.

2. Swiping left on a particular email reveals when it was first opened and when you got the first reply.

3. Swiping further reveals specific Tracking Details.

If you included any links in your email, you will also see detailed information about the clicks of your links.

How does Email Tracking work?

To keep track of your emails, at Mailbutler, we use the same technology that email newsletter services use by relying on a 1-pixel image in your email.

So if you activate the Email Tracking for a specific email, Mailbutler automatically include a hidden 1-pixel image with a unique mail-ID into the outgoing mail.

Once the recipient opens your email, the recipient’s mail client or web service sends a request to our server in order to load the hidden 1-pixel image. Our servers then collect and store the mail-ID and the date/time of such request. We, in turn, pass on the date/time and mail-ID to your Mailbutler software where it is linked to the specific email and enables the Mailbutler software to display the second checkmark in the Sent folder.

For more details, please read our privacy policy and terms & conditions.

Note: If the recipient has enabled image blocking in his mail program, our tracking pixel won’t be loaded. As a result, Mailbutler won’t be able to notify you whether this person has read your email or not. 

If you are using an IMAP or iCloud account in Apple Mail, you can also see who out of multiple recipients has opened your email. For more information on per-recipient tracking, please see here.

For detailed information on how to activate Tracking, please see here:
How can I track an email?

For general information about Tracking, please visit out our feature page.