Please note that per-recipient tracking is currently available only in the Apple Mail client, for use with the following email account types: 

     -iCloud
     -IMAP 
     -Gmail
     -Yahoo!
     -AOL

For general information about Tracking, visit our feature page.


How do I track individual recipients?

How can I check if per-recipient tracking will work for me?

How do I track individual recipients?

To be able to track multiple recipients, you need to be on either the Professional+ or Business plan.

1. Send an email with Tracking enabled.

2. Go to your sent folder and open your email.

3. Open the Tracking Details for your email in the Mailbutler sidebar.

4. You will see icon(s) of the contact(s) who, out of the multiple recipients, has/have opened your email.

If you are seeing a question mark (rather than a contact icon), and a message saying "one of the recipients" (rather than a name), this is because your email account type is not compatible. As mentioned earlier in this article, per-recipient tracking is currently only available in Apple Mail, for iCloud and IMAP email accounts. 

5. You can also see detailed information on when, where and on which device the individual recipients have opened your email.

6. Hover over the contact icon to display the contact name.


7. Click on the contact icon to open contact details. (This function is only available for Business users).

How can I check if per-recipient tracking will work for me?

Per-recipient tracking is currently only available in Apple Mail and only for iCloud, IMAP, Yahoo!, AOL, and Gmail accounts. To check if per-recipient tracking will work for you please follow the below instructions.

1. Open Apple Mail.

2. In your menu bar, go to Mail > Preferences.

3. Switch to the Accounts tab.

4. Check for the @ symbol (IMAP account), cloud symbol (iCloud account), Gmail, Yahoo!, or AOL logos. If you are using one of these five account types, per-recipient tracking will work for you.

For more information on Tracking Details, please visit this article.

For general information about Tracking, visit our feature page.