Troubleshooting

How to send log files to Mailbutler support?

Email clients, like any other complex program, might experience issues, or, in extreme cases, crash. If you believe the issue is related to or caused by Mailbutler, please follow this article to send us your log files so we can investigate the issue.

How to send an Apple Mail crash report for Mailbutler support?

An email client, like any other complex program, might crash. If you think that the issue might be related to or caused by Mailbutler, please follow the instructions in this article to send us your crash report, so that we can investigate the issue.

How do I activate Mailbutler notifications?

Mailbutler offers notifications for most of its features, so you never miss thing.

What does the "mailbutler.link" link in my email mean?

The "mailbutler.link" link is used to check if someone clicks the link in the email, and is safe to use.

How can I use Mailbutler for Gmail in Google Workspace if I have Google Advanced Protection set up?

If you are using a Google Workspace account with Google Advanced Protection, you need to follow the instructions in this article to allow Mailbutler access to your Gmail data.

What does the "mlbtlr.com" link in my email mean?

The "mlbtlr.com" link is used to check if someone clicks the link in the email, and is safe to use.

What can I do if my Mailbutler signatures are not syncing with Apple Mail?

Have you added or updated a signature in Mailbutler, but your signature is not showing up in Apple Mail? It's likely that the cause of this are permissions that you need to give in Apple Mail.

What can I do if Mailbutler disappears every time I restart my Mac?

Do you have to reinstall Mailbutler on macOS 14 Sonoma or later every time you restart or log into your Mac? Due to unknown reasons, macOS may unexpectedly stop launching Mailbutler automatically when you start up your Mac. This article explains how to resolve this issue.