Note: The log files are a record of events that occur in Mail when using Mailbutler. They are helpful in investigating and solving issues as they might contain information about the exact scenario that triggers the error.

Please select the software you are using for your emails.

Apple Mail log files

 

First, check your Mailbutler version. If your version number is higher than 4420, follow these steps:

 

1. Go to Finder > Applications > Mailbutler to launch the Mailbutler Utility app.

2. While holding down the option/alt key (⌥), click on Help in the menu bar. This reveals a normally hidden option ‘Debug’. This menu contains ‘Reveal Logs in Finder’. Select this to open Finder.

 

3. A message will show up on your screen about the log file being generated. Please note: This may take up to a few minutes. You can continue working while Mailbutler finishes the job.

After that, a Finder window will open, revealing a log file.

Now you can send this file to our support team, following up within the open ticket.

 

Apple Mail
(Mailbutler version 4420 or older)

 

First, check your Mailbutler version. If your version number is 4420 or lower, follow these steps:

 

1. Go to Finder > Applications > Mailbutler to launch the Mailbutler Utility app.

2. While holding down the option/alt key (⌥), click the settings button with the 3 dots (or on older systems a gear) in the bottom right corner.

3. A hidden menu item “Debug” will appear. When you click “Reveal logs in Finder", the log files will be generated. Please note: This may take up to a few minutes. You can continue working while Mailbutler finishes the job.

or

 

Gmail log files

1. Right-click anywhere in your Gmail inbox and select Inspect.

2. In the developer tools section that opens, select the Console tab to reveal your email log file

Screenshot of Mailbutler log files in Gmail

3. Now, right-click anywhere on the page and select Save as to save your log file to your preferred destination.

screenshot of save button on Gmail log files for Mailbutler

Now you can send this file to our support team, following up within the open ticket.

Outlook log files

 

1. Right-click anywhere inside your **Outlook Sidebar** and select Inspect.

2. In the developer tools section that opens, select the Console tab to reveal your email log file

3. Now, right-click anywhere on the page and select Save as to save your log file to your preferred destination.

Now you can send this file to our support team, following up within the open ticket.