Note: The log files are a record of events that occur in Mail when using Mailbutler. They are helpful in investigating and solving issues as they might contain information about the exact scenario that triggers the error.
Select your email client:
Apple Mail
1. Click on the Mailbutler icon in your Mac menu bar and then select Support > Export Logs.
2. Click Show in Finder.
4. Your log files will open in the Finder.
5. Now you can send your log files to the Mailbutler support team.
Gmail
1. Right-click anywhere in your Gmail inbox and select Inspect.
2. In the developer tools section that opens, select the Console tab to reveal your email log files.
3. Right-click anywhere on the page and select Save as to save your log files to your preferred destination.
4. Now you can send your log files to the Mailbutler support team.
Outlook
1. Go to the Outlook web version. (Go to the web version even if you have an issue with Mailbutler in the Outlook app.)
2. Open the Mailbutler Sidebar.
3. Right-click anywhere inside the Mailbutler Sidebar and select Inspect.
4. In the developer tools section that opens, select the Console tab to reveal your log files.
5. Right-click anywhere on the page and click Save to save your log files to your preferred destination.
6. Now you can send your log files to the Mailbutler support team.