Note: The log files are a record of events that occur in Mail when using Mailbutler. They are helpful in investigating and solving issues as they might contain information about the exact scenario that triggers the error.

Please select the software you are using for your emails.

Apple Mail log files

1. Click on the Mailbutler logo in your menu bar. Then, hold the option/alt key (⌥) while clicking on the Settings symbol.

Reveal debug menu in Companion App

2. This reveals a normally hidden option ‘Debug’. This menu contains ‘Reveal Logs in Finder’. Select this to open Finder.

Reveal log files in Finder

3. A message will show up on your screen about the log file being generated. This may take a minute. After that, a Finder window will open, revealing a log file.

Mailbutler log file

Now you can send this file to our support team, following up within the open ticket.

Gmail log files

1. Right-click anywhere in your Gmail inbox and select Inspect.

Screenshot of Gmail frontend right click menu

2. In the developer tools section that opens, select the Console tab to reveal your email log file

Screenshot of Mailbutler log files in Gmail

3. Now, right-click anywhere on the page and select Save as to save your log file to your preferred destination.

screenshot of save button on Gmail log files for Mailbutler

Now you can send this file to our support team, following up within the open ticket.

Outlook log files

There are very rare occasions where Mailbutler support might request an Outlook user for log files. If you are ever asked to do this, please follow the articles linked below to enable logging in Microsoft Outlook and retrieve the log files.

Outlook for Windowshttps://support.microsoft.com/en-us/help/2862843/how-to-enable-global-and-advanced-logging-for-microsoft-outlook

Outlook for Machttps://support.microsoft.com/en-us/help/2872257/how-to-enable-logging-in-outlook-for-mac

Now you can send this file to our support team, following up within the open ticket.