Please note that this article explains how to manage team subscriptions. If you only have a single subscription, please head to this article.
How do I add subscription seats for my team?
If you do not have any subscriptions yet, please purchase subscriptions following the instructions here.
If you already have one subscription and you want to add additional subscriptions for your team, please get in touch with our sales team.
If you already have team subscriptions and you want to add more, please follow the below instructions.
1. Open the Mailbutler Sidebar in your email client.
2. In the Mailbutler Sidebar, click the three dots and then Account & Preferences.
3. A new window will open. Select Subscriptions under Account in the sidebar on the left.
4. If you want to add multiple subscriptions to the same plan, please increase the number of subscriptions under "User Count" and then click Update.
5. If you want to add multiple subscriptions of a different plan, click on the plus icon in the upper right corner, and then click Add subscription.
6. Select a plan as well as the amount of users. Then, click Add subscription.
How do I distribute subscription seats among my team?
1. Open the Mailbutler Sidebar in your email client.
2. In the Mailbutler Sidebar, click the three dots and then Account & Preferences.
3. A new window will open. Select Subscriptions under Account in the sidebar on the left.
4. Click the three dots and then Manage users.
5. Enter the email address of the person that you want to assign a subscription seat to and click Assign.
6. Or, you can choose to automatically assign the subscription seats to everybody with the same domain. Tick the box next to Auto-assign to domain... to do that.
Please note that the team members, whom you are assigning subscription seats to, need to have registered Mailbutler accounts.
How do I upgrade/downgrade my team subscriptions?
1. Open the Mailbutler Sidebar in your email client.
2. In the Mailbutler Sidebar, click the three dots and then Account & Preferences.
3. A new window will open. Select Subscriptions under Account in the sidebar on the left.
4. Click on the dropdown button and select a different subscription plan. Then, click Update.
How do I cancel my team subscriptions?
1. Open the Mailbutler Sidebar in your email client.
2. In the Mailbutler Sidebar, click the three dots and then Account & Preferences.
3. A new window will open. Select Subscriptions under Account in the sidebar on the left.
4. Click the three dots, and then click Terminate. Then, complete the cancellation survey. Your cancelled subscription will expire at the next billing date. You won't be charged again.
