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How do I send an Apple Mail crash report to Mailbutler Support?

Send an Apple Mail crash report to Mailbutler Support to help us investigate and resolve crashes.

Written by Ali

💡 Good to know: A crash report contains technical information about the crash and can help us identify its cause.

Step 1: Locate the crash report

  1. Open Finder.

  2. In the menu bar, select Go → Go to Folder.

  3. Enter the following path: ~/Library/Logs/DiagnosticReports/ and click Go.

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  4. Locate files that start with Mail and end with.crash. If there are multiple files, select the most recent ones.

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🔔 Note: If you can't find any crash reports, check the Retired folder as well.

Step 2: Send the crash report to Support

Attach the crash report file(s) to your support ticket or reply to an existing conversation with the Mailbutler Support team.

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