💡 Good to know: Log files contain technical information that can help us identify the cause of an issue.
Step 1: Create log files
Apple Mail
Click the Mailbutler icon in your Mac menu bar.
Select Support → Export Logs.
Click Show in Finder.
Gmail
Right-click anywhere in Gmail and select Inspect.
Open the Console tab.
Right-click inside the Console and select Save as.
Outlook
Open Outlook on the web 👉 https://outlook.office.com
(Use the web version even if you're experiencing an issue in the Outlook desktop app.)Right-click anywhere inside the Sidebar and select Inspect.
Open the Console tab.
Right-click inside the Console and select Save.
Step 2: Send the log files to Support
Attach the saved log files to your support request and send them to the Mailbutler Support team for investigation.