How can I track an email?

Enable Email Tracking by default in Dashboard

You can enable Open Tracking by default.

1. Open your email client and in the Mailbutler sidebar click on the Account Settings (⚙) button, then Account & Preferences.

a) Apple Mail

b) Gmail

c) Outlook

2. A new window will open. Select General under Preferences in the sidebar on the left.

3. Check Enable Tracking by default.

You have successfully enabled email tracking by default and all your out-going emails will be automatically tracked.

Turn on notifications for Email Tracking

You may want to control the tracking notifications you receive. Mailbutler can send you notifications when one of your emails have been opened. Follow these steps to enable/disable tracking notifications in Apple Mail and Gmail. Please note that it is not possible to receive notifications in Outlook.

1. Open your email client and in the Mailbutler sidebar click on the Account Settings (⚙) button, then Account & Preferences.

a) Apple Mail

b) Gmail

2. A new window will open. Select Notifications under Preferences in the sidebar on the left.

3. Check/uncheck Message opened.

For detailed instructions on how to use Open Tracking to check whether your emails have been opened, please see here.

Tracking Details give you additional, detailed information about your tracked emails, such as open location, device, time. For more information on Tracking Details, please see here.

For general information about Tracking, check out our feature page.