Team Message Templates are perfect for customer support, sales, or any teams dealing with frequently used texts. Use it to answer company’s FAQ’s, collaborate on high-performing sales pitch, and add tracked links and images.

Note: Shared Message Templates is an extended functionality of Message Templates. You can share Message Templates on the Professional, Professional+ and Business plan.

In order to be able to share Message Templates, you need to first add the person you would like to share Message Templates with as a Collaborator. You can find the instructions on how to add Collaborators here.

For more general information about Message Templates, please visit our feature page.
For more general information on the Collaborators feature, please see here.

Please select the email program you are using to manage your emails

How to share a Message Template in Apple Mail

1. Open Apple Mail and in the Mailbutler sidebar click on the Account Settings (⚙) button, then Account & Preferences.

2. A new window will open. Select Templates under Manage Features in the sidebar on the left.


3. Click on the sharing button and select the Collaborator whom you would like to share the template with.

4. Click Share to share the Message Template with a Collaborator.

5. The Message Template now appear in the Dashboard and email clients of your Collaborator.

Note: Shared Message Templates are read-only for your team members. Only the original creator (owner) has the option to edit, unshare or delete a shared Message Template.

Revoke sharing of a Message Template

You can revoke sharing access of your Message Templates on your Dashboard.

1. Follow steps 1-3 above.

2. Click on the sharing button and select again the Collaborator you would like to remove.

 

How to share a Message Template in Gmail

1. Open Gmail and in the Mailbutler sidebar click on the Account Settings (⚙) button, then Account & Preferences.


2. A new window will open. Select Message Templates under Manage Features in the sidebar on the left.



3. Click on the sharing button and select the Collaborator whom you would like to share the template with.

 

4. Click Share to share the Message Template with a Collaborator.

5. The Message Template now appear in the Dashboard and email clients of your Collaborator.

Note: Shared Message Templates are read-only for your team members. Only the original creator (owner) has the option to edit, unshare or delete a shared Message Template.

Revoke sharing of a Message Template

You can revoke sharing access of your Message Templates on your Dashboard.

1. Follow steps 1-3 above.

2. Click on the sharing button and select again the Collaborator you would like to remove.

 

How to share a Message Template in Outlook

1. Open Outlook and in the Mailbutler sidebar click on the Account Settings (⚙) button, then Account & Preferences.


2. A new window will open. Select Message Templates under Manage Features in the sidebar on the left.


3. Click on the sharing button and select the Collaborator whom you would like to share the template with.

4. Click Share to share the Message Template with a Collaborator.

5. The Message Template will now appear in the Dashboard and email clients of your Collaborator.

Note: Shared Message Templates are read-only for your team members. Only the original creator (owner) has the option to edit, unshare or delete a shared Message Template.

Revoke sharing of a Message Template

You can revoke sharing access of your Message Templates on your Dashboard.

1. Follow steps 1-3 above.

2. Click on the sharing button and select again the Collaborator you would like to remove.