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How do I set up a shared inbox?

Give multiple people access to the same email account and collaborate on customer conversations with Mailbutler.

Written by Julia

💡 Good to know: Shared Inboxes are commonly used for team email addresses such as info@, sales@, and support@.


Step 1: Create a shared email account

Create an email account you'd like to share with others.

For example:

➤ info@
➤ sales@
➤ support@


Step 2: Share access

Apple Mail

Share the email account credentials with the people who should have access to the inbox.


Gmail

Use Gmail's email delegation feature to grant access to the inbox without sharing credentials:

Alternatively, you can share the email account credentials with your team members.


Outlook

Create an Outlook shared mailbox and add the people who should have access:

Alternatively, you can share the email account credentials with your team members.


✅ That's it! Your shared inbox is ready to use. You can now start collaborating on emails with Mailbutler.

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